FAQs

WHERE ARE YOU BASED?

We're  based in Chicago .

SHIPPING INFO

Standard international shipping: 7-25 business days

All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we'll send you a replacement!

WHAT IF I NEED TO RETURN SOMETHING?


No worries! Contact us and we'll help guide you through the process.

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?


Send us an email info@headsychildheadsupport.com and we'll get back to you as soon as we can.